Oh yes, disaster has struck. Again. There will be some of you out there who think that we live to lurch from one crisis to another, and we really don't! I think that we've got a big invisible sign over our heads pointing trouble in our direction... This time the poor victim is Michael, whose passport and wallet have been stolen en-route from Boston to Sydney via Dallas and Lost Angeles. I thought initially that the theft took place in Boston airport, but I got the wrong end of the stick due to a bad telephone line (that's my excuse). It seems that Michael realised the passport and wallet were missing as he got off the American Airlines flight in Dallas and immediately. He had checked that they were with him as he got on the plane and he believes that someone took the opportunity to snatch them as he was being jostled trying to put his hand luggage into the overhead lockers... He contacted a marshall and airline staff as he got off the plane and the plane was searched, but no wallet or passport were found.
So this was 07:30 Sunday morning my time when Michael rang me from Dallas just before he boarded his flight to LA. At that stage my task was to cancel our cards and try to find out from Thai International Airways whether or not he could fly back to Sydney. It took SIX AND A HALF HOURS of me phoning around to discover what would happen next. Cancelling the cards was easy, and American Airlines were happy to take Michael to LA because he'd already cleared security and had his bags checked through so they knew he was who he said he was. Amazingly, our travel insurers and Thai International were closed for the weekend, as was Western Union Credit transfer, so I couldn't get much in the way of help or information from anyone.
I had the happy thought that he might need a room at LA airport for the night if he couldn't get on the flight, so my first hotel contact was the LA Intercontinental, of which Michael is an Ambassador Club member - a membership that supposedly buys you preferential treatment and a first class service.... not. They wouldn't help at all because he wouldn't be paying the bill (I would, from overseas) and he wouldn't be able to provide any ID. So much for that. However, we shall be forever grateful to the lovely Tammy at the LA airport Holiday Inn, who bent over backwards to help. She made sure the airport shuttle picked Michael up after he'd waited FOUR HOURS for Thai to off-load his bags, she arranged a meal and drink to be waiting for him in his room because he would arrive after the kitchen had closed for the night, and she then committed to explaining things to the duty manager next day, with a view to contacting the hotel's Financial Controller and finding a way to charge $100 or so to my credit card so that Michael could also have a small amount of cash. She was SO helpful and I shall very much enjoy singing her praises to the director of the InterContinental Hotel Group Asia Pacific, while at the same time castigating him for the crappy service I got from their flagship hotel chain...
I'm so glad that Michael wasn't spending all last night in the airport in LA, with no food and no drink. Although the Holiday Inn isn't great (it's at an intersection of two very noisy highways, for example) it is at least a roof over his head, and Michael now has his luggage, his laptop, clothes and the ability to charge anything he needs (except cash) to the room bill, which I'm paying.
It seems that Michael probably won't get back to Australia until near the end of this week, as the Consulate has to re-issue his passport. I naively thought that they could give him temporary travel documents, but apparently that isn't the case any more, and with Australian passports having biometric elements in them, the process may be a long one. A more urgent problem is cash: I chose the airport Holiday Inn because Michael could get the free shuttle bus rather than having to thumb a lift (!), but it leaves him many miles from the Consulate and from banks etc. I will say that our credit card issuers have tried to be helpful: unfortunately Westpac in Australia wouldn't have been able to get him a replacement card any earlier than Friday, but Barclays Bank appear to have come up trumps and may be able to arrange for him to collect cash using a password rather than photo-ID, and it may be possible for them to arrange that through an agent near to the hotel. I'm waiting for Michael to phone me back to tell me what's happening.
Thank goodness for Skype: while many of our numerous calls have had to be through landlines and mobile phones, at least Michael and I have been able to communicate with each other through Skype...
I'm exhausted, and I'm sure Michael is too. I had to get up at 02:00 and 04:00 this morning in order to phone the hotel's front desk and make sure everything was all right, so I'm knackered from that - and I may have to do the same thing tonight in case there's anything Michael needs before he has to leave to go to the Consulate. We'll see what happens next.
My thanks to the unlucky few who got calls from me last night and in the wee small hours (Australian time) this morning, in order for me to have a good moan. Bless you!